FAQs

Ca$h Perks

Questions

Have questions? We have answers. Find quick answers to common questions about our accounts and services.

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Select an FAQ Category:
Membership
Ca$h Perks
Mobile Deposit
uChoose Rewards
Credit Card
Checking
Bill Pay
Online Banking

What happens if my checking account is closed?

If your Checking Account is closed before your Ca$hPerks cash back reward from the prior month is credited to your account, the cash back reward for that month and any earned during the current month will be forfeited. If your account was closed due to fraud and re-opened under a new number, we will transfer the pending rewards.

Can the merchant see my personal information?

No, JHCU does not provide any personal information to merchants. Your VISA® debit card is associated with an anonymous number. The credits from that number are then matched to your Online Banking account on a secure server.

Can the joint owner on my account access Ca$hPerks?

Yes, joint owners can activate and redeem rewards as long as they have an active JHCU Visa Debit Card on the account. However, rewards cannot be used separately by both owners; whoever redeems the reward first will get it.

Your trusted partner in mind, money, and wellness.

Open an Account
Routing Number:
252076235
NMLS#:
509565
Local Phone:
410.534.4500
Toll-Free Phone:
800.543.2870

Johns Hopkins Credit Union (JHCU) is a federally chartered credit union completely independent from Johns Hopkins University, Johns Hopkins Health Systems, and any of the Johns Hopkins schools, hospitals, or programs. JHCU holds a license to use the “Johns Hopkins” registered mark. JHCU serves the employees, students, retirees and Alumni Association members of the Johns Hopkins University, employees and retirees of the Johns Hopkins Health System and its hospitals, and employees and retirees of other select entities. JHCU is wholly owned by its members. Neither Johns Hopkins University nor Johns Hopkins Health Systems select, endorse, or are responsible for the goods and services offered by JHCU.

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