FAQs

Bill Pay

Questions

Have questions? We have answers. Find quick answers to common questions about our accounts and services.

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What do I do if my payee did not receive my check?

Check payments can take longer than electronic payments. Checks are mailed via the U.S. Postal Service and may be delayed by holidays, weekends, or other factors. Allow extra time for checks to reach payees. Inform them that the check will arrive in a plain envelope, which may not be easily recognizable. 

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If a check is not received within 15 business days, contact us to check if it has cleared or to place a stop payment (a stop payment fee may apply).

How do I opt out of online bill pay?

If you'd like to opt out of online bill pay, please contact us.

How long does it take for a payment to reach the intended payee?

Payment credits depend on when you make the payment, the payment method (electronic or mail), and the vendor's processing method. If the payee isn’t set up for electronic payments or if you choose to pay by check, it typically takes about 10 business days for the payment to be received. When scheduling a payment, the expected receipt date is shown, but this timing is not guaranteed. JHCU cannot influence the processing speed.

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Routing Number:
252076235
NMLS#:
509565
Local Phone:
410.534.4500
Toll-Free Phone:
800.543.2870

Johns Hopkins Credit Union (JHCU) is a federally chartered credit union completely independent from Johns Hopkins University, Johns Hopkins Health Systems, and any of the Johns Hopkins schools, hospitals, or programs. JHCU holds a license to use the “Johns Hopkins” registered mark. JHCU serves the employees, students, retirees and Alumni Association members of the Johns Hopkins University, employees and retirees of the Johns Hopkins Health System and its hospitals, and employees and retirees of other select entities. JHCU is wholly owned by its members. Neither Johns Hopkins University nor Johns Hopkins Health Systems select, endorse, or are responsible for the goods and services offered by JHCU.

If you are using a screen reader for the visually impaired and are having problems using any part of this website or any of JHCU's websites, please call 800-543-2870 during normal business hours for assistance. For more information please see our website accessibility statement.

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